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CRM_SSCCAT - Categorization Authorization Object for SSC

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Definition

This authorization object is used to determine the authorization to process service requests in an Employee Interaction Center (EIC) .

Defined fields

The decision fields of this authorization object include the following:

  • Allowed activity (ACTVT)
  • Create (01)

  • Modify(02)

  • Read (03)

  • Delete (06)

  • All(*)

Note: The authorization for Create and Modify also allows Read. However, the authorization for Create does not grant the authorization for Modify.

  • Service request base category (SSC_CATG)
  • Service request sub-category 1 (SSC_SCAT1)
  • Service request sub-category 2 (SSC_SCAT2)
  • Service request sub-category 3 (SSC_SCAT3)
  • Service request sub-category 4 (SSC_SCAT4)

Category ID values for the decision fields as listed above are selected as follows:

  1. Start CRM WebClient
  2. Choose business role IC Manager (IC_MANAGER)
  3. Choose Knowledge Management -> Categorization Schemas
  4. For Application ID select Service Request/Incident and choose Search
  5. Choose an active Schema ID
  6. Choose a category ID for the decision fields based on a category level

Value * indicates no restriction.

Note: Activate the BAdI implementation CRM_SSC_AUTH_CAT_ORG of BAdI CRM_ORDER_AUTH_CHECK to perform the authorization check.







consolut Authorization for SAP
Easy Authorization Management for SAP


General Data in Customer Master   General Data in Customer Master  
This documentation is copyright by SAP AG.


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