Managed Services Basis

Managing the basic processes of an SAP system frequently puts a strain on already tight human resources. Moreover, running an SAP system requires expert know-how and a high commitment of staff. Even if all these conditions are fulfilled, optimal availability and performance cannot always be ensured.

That is why our portfolio includes a service for the permanent management of your SAP system's basic processes. We will ensure maximum availability and flexibility, working in close cooperation with your colleagues to keep friction losses to a minimum.

Our experience with many and diverse customer systems allows us to quickly find the best solution for you. We will customize your system in advance to ensure maximum fault tolerance.

Your benefits at a glance

Less strain on company resources

  • Your IT staff gains more time to work on strategic or innovative projects
  • Calculable costs – especially in multiple shift operations
  • No loss of know-how when staff members leave the company
  • No new SAP Basis training required for your staff

Flexibility

  • Flexible cushioning of load peaks in projects
  • consolut can act as your vacation replacement
  • Optimization of your system to keep it performing at peak efficiency with the available hardware
  • High flexibility due to short contract terms – your satisfaction is our goal

Availability and performance

  • 24/7 availability
  • You choose which SLAs (Service Level Agreements) you want for each system
  • Continuous monitoring of production systems
  • Regular optimization of system performance based on our in-depth SAP & DB knowledge
  • On request, we will implement the latest support and enhancement packages within a short time

A few examples of our services

  • Monitoring & optimization of your system performance
  • Optimization of your transport system – using our own Transport Check, if you wish
  • Regular kernel patches to keep your system up to date
  • Update of support packages on request
  • Check of canceled updates
  • Check of canceled jobs
  • Review of short dumps
  • Analysis of the system log
  • Installation of SAP notes
  • Creation & handling of SAP messages
  • Support of the SAP OSS connection via the consolut infrastructure

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