Support

Professional support for your IT systems is at least as important as a successful implementation. You need to be sure, at both the basis and the application level, that your business processes can be fully supported by your IT systems and that any problems that may arise can be solved within a reasonable time. That is the job of the support team.

We are happy to provide all the support you need for your end users and SAP or DCW systems. Or, if you prefer, we will help you establish a customer competence center with key users and provide second-level support in the background. No matter what kind of support you need for your SAP or DCW systems – we have solutions for the following areas:

This solution is adapted to your requirements:

  • On-Call Support

If you just need our help from time to time, our on-call support without fixed costs is just right for you. The consolut support team is available to you on request and will solve your issues promptly.

  • Service Level Agreement (SLA)

If you need help quickly and at any time, then a Service Level Agreement is the perfect choice. The consolut support team is available to you according to individual agreement, and you benefit from guaranteed case handling times. We offer our basis support services at a real flat rate.

  • On-Site Support

You need our help and expertise on site? No problem. We’ll work with you to find the perfect solution for your needs. Contact us.

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